top of page

Terms and Conditions of Use

Welcome to Vendexa Tech Solutions!

These Terms of Use (the “Terms”) govern your relationship with Vendexa Tech Solutions (hereinafter collectively referred to as “Vendexa,” “We,” “Us,” or “Our”) and set forth the terms and conditions under which Vendexa makes available its website https://www.vendexa.in/ (the “Site”) and/or mobile application in the name of Vendexa (the “Application”), collectively known as the “Services,” to each person (the “User” or “You”) accessing or using the Services.

By using the Services, you signify your affirmative acceptance of these Terms of Use and you hereby represent that:

  • You have read, understood, and agree to be bound by these Terms of Use and any future amendments and additions to them as published from time to time.

  • You are of legal age in the jurisdiction in which you reside to form a binding contract with Vendexa.

  • If you do not agree to these Terms, you may not access or use our Services.

1. General Information

These Terms and Conditions of Use constitute a legally binding Agreement between you and Vendexa Tech Solutions regarding your use of the Services.

If you reside in India, you are entering into this Agreement with Vendexa Tech Solutions, and Vendexa Tech Solutions will be the controller of your personal data provided to, or collected by, or processed in connection with our Services.

These Terms (including our Privacy Policy, all other policies, and the End User License Agreement on our Website) define the terms and conditions under which you are allowed to use our Services, and how we will treat your account with us.

2. Definitions

  • “Intellectual Property Rights” mean and include, without limitation, all copyrights, patents, trademarks, trade secrets and other related rights, which shall remain the sole and exclusive property of Vendexa.

  • “Third Parties” include but are not limited to developers, hosting providers, analytics services, search engine providers, and payment providers.

  • “User(s)” means individuals or entities that use our Services.

  • “User Content” means all electronic data, text, messages, or other materials, including personal data of Users, submitted to the Service(s) by You in connection with Your use of the Service(s).

  • “Applicable Data Protection Law” means the Indian Information Technology Act, 2000 (as amended), and the Digital Personal Data Protection Act, 2023.

3. Services

The Services of Vendexa include but are not limited to:

  1. Logging into our Application by entering User personal data (such as name, email, phone number).

  2. Scanning a QR code to connect with a Vendexa-enabled vending machine (camera permission required).

  3. Connecting via Bluetooth to the vending machine.

  4. Using mobile data to communicate with the remote server (charges may apply).

  5. Viewing available inventory on the vending machine.

  6. Selecting and purchasing products.

  7. Making payments through available digital payment methods.

  8. Receiving automatic dispensing of purchased products.

  9. Updating inventory records on our central server (via mobile data and Bluetooth).

Users acknowledge that these Services require internet connectivity, may incur data charges, and may consume device battery. Vendexa assumes no liability for such costs.

4. Eligibility

To use our Services, you must:

  • Be at least 18 years old if you reside in India.

  • Complete the Application registration process.

  • Agree to these Terms.

  • Provide true, complete, and up-to-date contact information.

By using our Services, you represent and warrant that you meet all the above requirements and will not use our Services in violation of any laws or regulations.

5. Registration and User Account

  • Use of Services requires registration and creation of a personal account.

  • You are prohibited from selling, assigning, or transferring your account.

  • You must provide accurate and current details, including payment method details if applicable.

  • False, outdated, or incomplete information may prevent registration or impair Services.

  • You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.

6. Contractual Relationship

Vendexa may terminate Services to any User, or generally cease offering the Services, at any time without prior notice.

Collection and use of User information are governed by our Privacy Policy.

7. Legal Basis for Data Processing

Vendexa processes User data based on:

  • Fulfillment of contractual obligations.

  • Compliance with legal obligations.

  • Legitimate business interests (e.g., service improvements, fraud prevention).

  • User consent (e.g., camera access for QR code scanning).

8. License Grant

Vendexa grants Users a limited, revocable, non-transferable license to use the Services strictly in accordance with these Terms.

9. Content Rights

  • Users retain ownership of their data.

  • By submitting data, you grant Vendexa the right to use it solely to provide Services.

  • Vendexa will not sell your data to third parties, except in the event of merger or acquisition.

10. Third-Party Interactions

The Services may contain links to third-party websites. Vendexa is not responsible for such sites, their content, or practices. Users access them at their own risk.

11. Prohibited Uses

You may not:

  • Copy, reproduce, or distribute Vendexa content.

  • Attempt unauthorized access to our systems.

  • Use the Services for illegal or harmful purposes.

  • Share your account credentials.

12. Limited Liability

  • Vendexa is not liable for unauthorized access to User accounts.

  • Any purchases made via compromised accounts will be borne by the User.

  • Vendexa is not liable for service interruptions, malfunctions, or indirect damages.

13. Payments & Refunds

​

​

  • About Our Software Platform

    • ​Vendexa Vending Solutions provides an online dashboard and management software for vending machine operators and businesses. Our platform allows businesses to monitor machine status, manage inventory, and view sales transactions in real time.

  • How Payments Work

    • ​Customers using our vending machines can make payments directly on the spot using digital payment methods powered by Razorpay. Business clients may also use our platform to pay for new machines, services, or advances via a secure online portal. All payments are processed through Razorpay, ensuring industry-standard security and compliance.

  • Users agree to pay all charges associated with product purchases.

  • Payment methods include credit/debit cards, UPI, net banking, or other supported gateways.

  • If payment is successful but the product is not dispensed, Users may raise a complaint. Refunds will be processed as per the Refund Policy.

​

Refund Policy

At Vendexa, we strive to ensure a seamless vending experience for our customers. Please note our refund policy is as follows:

  • No Refund Policy: All sales made via our vending machines are final and non-refundable.

  • Exception – Product Not Dispensed:
    If you have made a payment successfully but did not receive the product from the vending machine, you are eligible for a refund.

    • In such cases, please raise a support ticket with your transaction details and machine ID.

    • Our team will verify the payment and machine status.

    • Upon validation, the refund will be processed to your original payment method within 5 working days.

How to Raise a Refund Request:
Contact our support team at [contactus@vendexa.in] with:

  • Transaction ID

  • Date and time of purchase

  • Location or Machine ID

  • Payment method used

Note: Refunds are not provided for any other reasons. Please ensure you collect your product at the time of purchase.

​

14. Intellectual Property

All trademarks, copyrights, patents, and other intellectual property on the Services remain the property of Vendexa or its licensors.

15. Disclaimers & Limitation of Liability

Services are provided “as is” and “as available.” Vendexa disclaims all warranties, express or implied.

Maximum liability of Vendexa shall not exceed the amount paid by the User for the product purchased.

16. Indemnity

Users agree to indemnify and hold Vendexa harmless against claims, disputes, or damages arising from misuse of Services, violation of laws, or third-party rights infringements.

17. Force Majeure

Vendexa is not liable for non-performance caused by events beyond reasonable control (e.g., power failures, strikes, natural disasters).

18. Governing Laws

This Agreement shall be governed by and construed under the laws of India.

19. Dispute Resolution & Arbitration

  • Any dispute shall be resolved through binding individual arbitration under the Arbitration and Conciliation Act, 1996.

  • The arbitration shall be conducted in Pune, India.

  • Class actions and representative actions are not permitted.

20. Notices

You may contact us at:

📍 Vendexa Tech Solutions, Ganeshnagar, Talawde, PCMC, Pune
📧 contactus@vendexa.in

21. Changes to Terms

Vendexa reserves the right to modify these Terms at any time. Updated versions will be posted on our Services. Continued use constitutes acceptance of such changes.

22. Entire Agreement

These Terms, along with the Privacy Policy and Return & Refund Policy, constitute the entire agreement between You and Vendexa, superseding prior agreements.

🔹 Last Updated: [14 November 2025]
 

bottom of page